Privacy Policy

1. Introduction

Park-Collect ("we", "our", or "us") operates the Park-Collect mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

Please read this Privacy Policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide when using the App, including:

• Name and contact information (email address, phone number)
• Postal address
• Bank account information (IBAN) for payment processing
• Account credentials

2.2 Location Data

With your permission, we collect precise location data from your device to:

• Identify and verify parking locations
• Associate reported violations with specific parking spots
• Display maps and location-based features

You can disable location services at any time through your device settings, though this may limit certain features of the App.

2.3 Camera and Photo Gallery Access

We request access to your device's camera and photo gallery to:

• Capture photographic evidence of parking violations
• Upload existing photos from your gallery as evidence
• Capture your signature for authorization documents

Photos are uploaded to our secure servers and are used solely for processing parking violation claims.

2.4 Push Notifications

With your consent, we send push notifications to:

• Inform you about the status of your reported violations
• Notify you of updates to your account or claims
• Send important service announcements

You can manage notification preferences in your device settings at any time.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our services
• To process parking violation reports and claims
• To verify parking spot ownership and authorization
• To communicate with you regarding your account and claims
• To process payments and financial transactions
• To comply with legal obligations
• To improve our services and user experience

4. Data Sharing and Disclosure

We may share your information with:

• Vehicle Registration Authorities: To identify vehicle owners for claim processing
• Legal Representatives: When pursuing claims on your behalf
• Payment Processors: To process financial transactions
• Service Providers: Third parties that assist in operating our App and services
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Parking violation records and associated evidence may be retained for the duration required for legal proceedings.

7. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data under certain circumstances
• Restrict Processing: Request limitation of data processing
• Data Portability: Request transfer of your data
• Object: Object to processing of your personal data
• Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, please contact us using the information provided below.

8. Children's Privacy

Our App is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us: